At GoldandCash.ca, we understand the value of your purchase. That’s why we offer free insured shipping on all orders within Canada. Our priority is to ensure that your items are delivered safely and securely to your doorstep.
Processing Times
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
GoldandCash.ca is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
GoldandCash.ca insures all items for the duration of their transit. If your order arrives damaged, please contact us immediately. Save all packaging materials and damaged goods before filing a claim.
International Shipping
Return & Exchange Policy
30-Day Money-Back Guarantee
We want you to feel secure and satisfied with your purchase. If for any reason you are not happy with your order, you can return it in its original condition and packaging for a refund or exchange within 30 days of receipt.
Return Process
To return an item, please email customer service at support@goldandcash.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
GoldandCash.ca
[Return Address Here]
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exceptions
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note: Sale items are FINAL SALE and cannot be returned unless defective. Customized items are also non-returnable.
Contact Us
If you have any questions about our Shipping and Returns Policy, please contact us at:
- Email: support@goldandcash.ca
- Phone: [Your Phone Number]
- Business Hours: Monday to Friday, 9 AM to 5 PM Eastern Time
Thank you for shopping with GoldandCash.ca!