Orders:
Q1: How can I be sure the jewelry is authentic?
- A1: At GoldandCash.ca, all our jewelry is certified for authenticity by expert gemologists. We provide a certificate of authenticity with every purchase. Our products are rigorously tested to meet high standards of quality.
Q2: What types of payment methods do you accept?
- A2: We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are secure and encrypted.
Q3: Can I order a custom design?
- A3: Yes, we specialize in custom jewelry designs. Please contact our design team at customdesigns@goldandcash.ca to start the process of creating your unique piece.
Q4: How do I know my ring size?
- A4: You can refer to our comprehensive ring size guide available on our website. If you're unsure, you can order a free ring sizer from us, or visit any local jeweler to get your finger sized correctly.
Shipping & Returns:
Q5: What is your return policy?
- A5: We offer a 30-day return policy for all our products, provided they are returned in their original condition and packaging. Custom and sale items are non-returnable unless defective.
Q6: Do you offer financing options?
- A6: Yes, we offer financing through third-party providers. You can apply for financing options at checkout. Approval is subject to credit checks and conditions set by the financing company.
Q7: How do you ensure the security of my personal information?
- A7: Protecting your personal information is a priority for us. We use SSL technology and comply with industry standards to ensure that all your personal and payment information is kept confidential and secure.
Q8: Do you ship internationally?
- A8: Currently, we ship only within Canada. We plan to expand our shipping destinations in the future.
Q9: How should I care for my jewelry?
- A9: Care instructions vary by the type of jewelry. Generally, it is advised to keep your jewelry away from harsh chemicals, avoid wearing it in the shower or pool, and store it in a lined jewelry box. Detailed care instructions are included with each purchase.
Payment:
Q10: Can I get my jewelry appraised?
- A10: Yes, we offer jewelry appraisal services. An appraisal is useful for insurance purposes and personal records. Please contact our customer service for more details on how to get your jewelry appraised.
Q11: What happens if my jewelry needs repairs?
- A11: We offer repair services for all types of jewelry. If your item needs repair, please contact us at support@goldandcash.ca, and we will guide you through the process.
Q12: How can I track my order?
- A12: Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order directly on our courier’s website.